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Austria (Carinthia) / Social care / Care concept

AT12_AT21_Care concept_2014

Name of the country Austria (Carinthia)
Sector Social care
Name of the document (original) Pflegekonzept
Name of the document (English) Care concept
Administrative level State
Type of the document Guideline
Year of adoption 2014
Foreseen duration 2016
Comments The independent ombudsman Carinthia is Austria's pioneer by being the first State a focal point for carers, foster children and members have created. This concept is an important topic but for our project not so relevant.
Sector Social care
Territorial unit (NUTS/LAU) AT21
Authority Carinthian government Department 4
Availability in English No
Legally binding Non binding
SGI coverage SSGI
Integration as a concept Yes
Integration elements
Adm. levels
Fin. sources
Description definition of goals
Major objectives care of people
Short Summary The Carinthian "Pflegeatlas" (Atlas of Care) - "The Who is Who in Care in Carinthia"

Along with relevant technical information, the Carinthian "Pflegeatlas" includes a clearly structured index of all Carinthian care and nursing offers which is produced and updated annually in close collaboration and cooperation with the social services department of the province of Carinthia. The atlas is regarded as the official standard index – meaning the "Who is Who“ of Care in Carinthia

A number of options for the respective care offer are available in our homeland, in order to be able to answer the respective individual needs of people in the most adequate manner.

The carefulness in the personal selection of one of the care concepts should match the extensiveness of the offer in Carinthia. In order to be able to offer a comprehensive, understandable and objective overview of all care offers of our state, this "Pflegeatlas" was created with technical support of the state. It is intended to serve as orientation for choosing ideal care in later life.

At the same time, the creation of the new patient advocacy services after the elimination of the recovery of nursing care costs and the facilitated access to nursing homes for lower care levels set another social-political milestone in Carinthia. We are pioneers in Austria with this independent service defender, by being the first state that created a point of contact for care personnel, patients and family members.

Carinthia´s first Patients' Rights and Nursing Standards Law Officer, Dr. Christine Fercher sees herself as the speaker for people
needing care. Together with her team she not only searches for satisfactory solutions
in special cases, but independently advocates for persons in need of care,
their family members and legal guardians, as well as for interest representatives of persons in need of care. Using patient advocacy services is free of charge and can be done anonymously as well.

The tasks of the patient advocacy services include:
• Consultation in mattes of nursing/care
• Recording complaints in matters of care, in particular concerning treatment, nursing service or care in retirement and nursing homes, by mobile services, by care personnel according to the regulations of the domiciliary service act or by persons authorized to perform the trade of domestic assistance according to the regulations of the commercial registration (24-hour-care personnel)
• Mediation in case of conflicts and differences of opinion between persons in need of care
and their family members or legal representatives and employees of retirement and
nursing homes, mobile care and nursing services or persons beyond that
active in care services
• Information to the public,
• Assessment of state laws and regulations in care matters
• Statements in fundamental questions regarding the interests of persons in need of care for the increase of occupation
Centralised/decentralised Centralised decentralised
Governance model
Public services
Public-private partnership
Type of finance
No sources available.
Sources of finance
Stakeholders' list